Employment

The Bangor Public Library is one of the largest public libraries in the state, serving as an Area Reference and Resource Center for northern and eastern Maine. As the third-largest city in Maine, the City of Bangor is a service center for people living in more rural communities in northern and eastern Maine, and the library serves people with diverse experiences and needs.

Casual Reference Librarian
Effective March 19, 2024

The Bangor Public Library is one of the largest public libraries in the state, serving as an Area Reference and Resource Center for northern and eastern Maine. The Library is also notable for its Local History department, and for its historic and varied art collections.

As the third largest city in Maine, the City of Bangor is a service center for people living in more rural communities in northern and eastern Maine, and the Library serves people with diverse experiences and needs.

The Library is a member of URSUS, a resource-sharing and joint catalog network including the Maine State Library, Maine Law & Legislative Research Library, and the libraries of the University of Maine System.

Statement of the Position: Casual reference librarian who is available to work 10-15 hours a week for as needed, to staff the library’s reference desk. 

The Reference Department’s casual employee works with the Reference Team to actively support and uphold the library’s stated mission and values. This frontline position directly serves the public, providing directional information to patrons and answering basic reference and reader’s advisory questions via phone, email, and in person. 

Under direct supervision of the Head of Reference, this position also updates library user accounts, checks out Library of Things, and assists Business Center users with their memberships. This position also has the opportunity to create book displays and other department projects when needed. 

The ability to work nights and weekends is a requirement of this position.

Essential Functions:

  • Provides customer service assistance to library patrons by responding to patron inquiries, providing reference and instruction, and interpreting Library rules, policies and procedures to the public.
  • Greets patrons and provides directional assistance. Answers library event inquiries, registers participants when applicable, and directs people to the correct location.
  • Interacts with patrons in person, by telephone and electronically. Assists patrons with the use of computers and technology. Excels in serving a diverse population.
  • Answers basic reference questions and directs more complicated requests to the appropriate librarian when needed. 
  • Requests materials for patrons using URSUS, MaineCat, and OCLC.
  • Signs out objects from the Library of Things such as ukuleles, telescopes, park passes, etc. 
  • Uses Sierra to renew items and answer patrons' inquiries about their accounts.
  • Prepares the space in the morning before the library opens and closes the space down in the evening upon library closure.
  • Collaborates with the local history department as needed to help cover breaks.
  • Assists Business Center members with their accounts and manages
  • Schedule and allow access to the literacy volunteer rooms.
  • Create and hang signage as needed.

Required Knowledge, Skills, Abilities, and Qualifications:

  • A combination of education and experience equivalent to:
    • Experience working in a library
    • High school diploma or G.E.D. 
    • Some college-level coursework
    • One year of customer service experience
  • Experience using an integrated library system (ILS) and library catalog.
  • Enthusiasm to work with the public and a solid foundation in good customer service skills.
  • Ability to deal effectively and harmoniously with the public and maintain effective working relationships with other employees.
  • Working knowledge of current public library policies, procedures, methods, practices, and materials.
  • Must be flexible, able to handle multiple competing priorities and tasks, adaptable to change.
  • Strong organizational skills, including detail orientation.
  • Accepts and completes assignments from supervisor, library director, or other library staff in a professional and timely manner.
  • Able to stand, bend, walk, squat or kneel, and lift and carry up to 10 pounds.

Preferred Qualifications:

  • Experience staffing a library reference desk.

Schedule: Up to 15 hours per week. Standard schedule is Tuesdays 1:45pm-8:15pm (12:45pm – 7:15pm during summer hours) and Fridays 9:45am – 2:00pm. Position also works an average of one Saturday per month as needed September-June. 

Starting wages of $24.63 per hour. 

Applicants should email a cover letter, resume, and a list of three references to Business Manager, Tina Hustus (thustus@bangorpubliclibrary.org) in a PDF or RTF format, with “Casual Librarian” in the subject line.